Cancellation Policy

Once an order for any book or material is confirmed with Vision Publication, Vision Publication shall not refund the money or transfer the money to be adjusted against any other customer. 

Extra Payment Refund Policy

In case Vision publication receives extra payments for any order by any means, after receiving proofs for such claims, Vision publication will try to refund the extra charges within 15 days. The ways may include direct bank transfer using NEFT, in-person/authorized representative cheque collection from Vision publication offices, or any other means agreed by the customer and the management of Vision publication. For any bank-related formalities during the payment process, Vision publication has no liability to pay for any damages which resulted solely due to bank processing or negligence from the side of the customer. Customers are advised to take up such matters directly with the bank and may proceed to consumer forums if not satisfied. Vision publication will try to help the customers within constraints of time, workforce, and other factors.

No Returns and Refunds Policy

At Vision publication, we are committed to providing high-quality materials and resources for UPSC exam preparation. Due to the nature of our products, we do not accept returns or offer refunds once an order has been confirmed. This policy helps us to ensure the authenticity and integrity of our educational materials.

Order Confirmation

Once you place an order with Vision publication, it is considered final and cannot be canceled or modified. Please ensure that you review your order carefully before completing the purchase process.

Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team within 7 days of receiving your order. We will require photographic evidence of the damaged or defective item and may offer a replacement at our discretion. In such cases, we will provide instructions on how to return the damaged or defective item, if necessary.

Exchanges

We do not offer exchanges for any products. Each purchase is considered final, and no changes to the items ordered will be permitted once the order is confirmed.

Digital Products

For any digital products, including e-books and online subscriptions, all sales are final. No returns, refunds, or exchanges will be accepted for digital products once the purchase is completed.

Customer Support

If you have any questions or concerns about our return and refund policy, please contact our customer support team at dispatch@visionias.in or call us at +91 8468022022, +91 9019066066. Ext - 4. We are here to assist you and ensure your satisfaction with our products and services.

Modifications to Policy

Vision publication reserves the right to modify or amend this return and refund policy at any time without prior notice. Any changes to this policy will be posted on our website, and the effective date will be updated accordingly.

Thank you for choosing Vision publication for your educational needs. We appreciate your understanding and cooperation with our return and refund policy.

Contact Information:

If you have any questions about our return and refund practices or any Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at:

Vision Publications Private Limited
Address:
Office No. 320, Third Floor
Building No./Flat No.: B-1/8
Name Of Premises/Building: Apsara Arcade
Road/Street: Pusa Road
Locality/Sub Locality: Karol Bagh
City/Town/Village: New Delhi
District: Central Delhi
State: Delhi
PIN Code: 110005

Email: dispatch@visionias.in
Phone: +91 8468022022, +91 9019066066